ESAC CUSTOMER HELP
Guidance 0.6.24-help.1 | Product 0.6.24 | Role: Customer

APPLICATION
Save a draft, complete every Required field, add the ordered port calls, voyage dates and expected Strait of Hormuz date, upload cargo-value evidence, then submit to the PGSA. Saved is not submitted. Follow any modification instruction and explain the change before resubmitting.

BOARDING
Link a verified Crew account or send a secure invitation. Complete the vessel, IMO and port timeline first. Customers cannot view crew identity files. Boarding is a crew action: the app creates the first Check-in when crew selects Start boarding.

CHECK-IN
A completed Check-in shows received evidence and time. A pending request is not completion. Customers can review authorised status but cannot request or complete a Check-in for crew.

TRACKING MODES
Normal is ordinary tracking. Enhanced and Coast Guard increase collection and upload frequency temporarily; they are not emergency beacons. Customers can view the phone-confirmed mode but cannot change it. The assigned PGSA controls mode changes.

OFFLINE UPLOADS
A crew phone can encrypt and queue records offline. Compare Location age with Last onshore upload. Page refreshed only shows when the browser checked the server. A delayed upload does not by itself prove tracking stopped.

PERMISSIONS
Crew reviews the voyage disclosure and controls Android access. Customers do not grant device access for another person and must not request passwords, device-settings access or identity files.

LOCATION VISIBILITY
The Customer that owns the selected ESAC sees its canonical vessel track. The assigned PGSA and authorised Administrators can see operational tracker information. Other customers and unrelated PGSAs cannot access it through the portal.

TROUBLESHOOTING
- Cannot submit: complete the fields marked Required.
- Crew cannot recognise the voyage: save vessel, IMO and ordered port-call dates.
- Invitation expired: send a new secure invitation.
- Map or upload stale: compare Location age with Page refreshed, then contact the assigned PGSA.
- Payment not confirmed: follow the displayed payment action and wait for the recorded status.

Current web Help: https://maresac.com/esac-customer-guide.html