ESAC USER HELP
Guidance 0.6.24-help.1 | Product 0.6.24 | Roles: Crew and Administrator

BOARDING
Open Voyages and select Start boarding for the correct vessel. The app creates the boarding Check-in; do not wait for a separate PGSA request. Confirm the vessel, take and review the live photograph, read the tracking disclosure, approve only if you agree, then submit. Keep the screen open until Check-in received appears.

CHECK-IN
A Check-in is complete only when the app shows Check-in received. A photograph or GPS fix alone is not a receipt. If submission fails, keep the photograph on screen, reconnect and retry.

TRACKING MODES
Normal is ordinary voyage tracking. Enhanced and Coast Guard increase collection and upload frequency for a limited period; they are not emergency beacons. A mode is current only after the phone confirms it.

OFFLINE UPLOADS
The phone encrypts and queues records while offline when Android location access remains available. Saved does not mean uploaded. Reconnect and use Upload now for an immediate retry. Do not remove an active voyage while records are queued.

PERMISSIONS
Android asks for foreground location first. Android 11 and later completes Allow all the time in system Location settings. The system camera opens only when evidence is needed; the app does not request separate camera permission. Notifications are optional. Pause and Revoke tracking access remain available.

LOCATION VISIBILITY
The selected Customer can see the canonical vessel track. The assigned PGSA and authorised Administrators can see operational tracker status for that ESAC. Location age is the age of actual GPS evidence; Page refreshed is only when the browser last checked the server.

TROUBLESHOOTING
- No voyage shown: reconnect, refresh and confirm that the crew link was approved.
- Tracking needs attention: confirm precise location and Allow all the time, then select Resume tracking.
- Saved records waiting: keep the voyage on the phone, reconnect and use Upload now.
- Mode not confirmed: stay online and refresh; do not infer a mode from an old request.
- Check-in not confirmed: keep the photograph, reconnect and submit again.

ADMINISTRATOR OVERVIEW
Customer and PGSA workspace views remain read-only until a reason-bound Act as user session is started. Use Customer Help for application tasks and PGSA Help for assessment and voyage controls. Raw fields and audit history remain under Technical details.

Current web Help: https://maresac.com/esac-user-guide.html